Return FAQ's
Return FAQ's
Q: How do I start a Return
Download and complete our Returns Form and include it with your shipment to be returned. It’s that easy!
For Damaged, Defective, or incorrect items, please immediately contact customer service at support@weatheredfinishes.com
Q: How long do I have to make a return?
If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 30 days of purchase, with a completed copy of our Returns Form , for a full refund.
- Orders past 30 days are subject to a restocking fee.
- Orders past 90 days are not subject to return.
Please see our Returns Policy for further details and exceptions.
Q: My order arrived damaged. What do I do?
Please contact customer service at support@weatheredfinishes.com immediately and we will be happy to assist you with the return and replacement.
Q: Will there be a restocking fee applied to my return?
- Orders returned within 30 days after the ship date do not have a restocking fee.
- Orders past 30 Days are subject tot the following Restocking Fees
|
Time since the order was placed |
Restocking Fee |
|
0-30 Days |
0% |
|
30-60 Days |
15% |
|
60-90 Days |
25% |
|
After 90 Days |
No Returns Accepted |
** Please note a 15% re-boxing fee will be deducted for any item not returned in its original packaging.
Q: Where do I send my return?
Please completely fill out our Return Form with your order information, and include it in the box. Send the package prepaid to:
Weathered Finishes LLC
ATTN: Returns Department
7509 E Southern Ave
Suite 105
Gilbert, AZ 85209
- No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.
Q: What if I did not receive or have lost my original invoice?
Simply contact Customer Service at support@weatheredfinishes.com and we will be happy to email, fax, or mail you a replacement.
Q: When can I expect my refund to be processed?
Credit are typically processed within 2-4 business days of receipt to the original form of payment.
Wholesale Pricing Made Easy
For Designer and Trade Partner pricing, our Wholesale Price tool is FAST, EASY, IN WRITING, and is available on every item we sell.
Simply search for the items you are interested in and click the “Request Wholesale Price Button” located on the product page of any item. Add as many items as you need and submitt the quote. It’s just that easy!
Our Team responds to most requests within 1 business day, and will email a PDF Estimate for your items. All Quotes are good for 30 days
Services that make a difference
At Nouvelle we strive to offer our Designer and Trade Partners clients an industry leading value proposition that anables the best possible pricing and services to support your business needs. Check out some of our services:
- Warehousing – Keep it safe & sound in our warehouse.
- Flexible Payment Terms.
- Supply Chain - Just In Time shipments directly to your jobsite.
- Complimentary Showroom Usage.
- Installation Services
- Warranty Support
- Access to Design and Selections Guides