Return FAQ's
Return FAQ's
Q: How do I start a Return
Download and complete our Returns Form and include it with your shipment to be returned. It’s that easy!
For Damaged, Defective, or incorrect items, please immediately contact customer service at support@weatheredfinishes.com
Q: How long do I have to make a return?
If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 30 days of purchase, with a completed copy of our Returns Form , for a full refund.
- Orders past 30 days are subject to a restocking fee.
- Orders past 90 days are not subject to return.
Please see our Returns Policy for further details and exceptions.
Q: My order arrived damaged. What do I do?
Please contact customer service at support@weatheredfinishes.com immediately and we will be happy to assist you with the return and replacement.
Q: Will there be a restocking fee applied to my return?
- Orders returned within 30 days after the ship date do not have a restocking fee.
- Orders past 30 Days are subject tot the following Restocking Fees
|
Time since the order was placed |
Restocking Fee |
|
0-30 Days |
0% |
|
30-60 Days |
15% |
|
60-90 Days |
25% |
|
After 90 Days |
No Returns Accepted |
** Please note a 15% re-boxing fee will be deducted for any item not returned in its original packaging.
Q: Where do I send my return?
Please completely fill out our Return Form with your order information, and include it in the box. Send the package prepaid to:
Weathered Finishes LLC
ATTN: Returns Department
7509 E Southern Ave
Suite 105
Gilbert, AZ 85209
- No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.
Q: What if I did not receive or have lost my original invoice?
Simply contact Customer Service at support@weatheredfinishes.com and we will be happy to email, fax, or mail you a replacement.
Q: When can I expect my refund to be processed?
Credit are typically processed within 2-4 business days of receipt to the original form of payment.
American Based Manufacturing
100% of our Products are made in America. We take pride in building local and are proud to claim we have shipped to all 50 states.
Why Choose Weathered Finishes?
As the price gap between imported goods and our products narrow due to Tariffs and rising transportation costs, the value of buying American-made becomes more apparent. With Weathered Finishes, every dollar you spend goes towards:
- 100% locally sourced American Steel and Aluminum
- 100% American based workforce in Mesa, Arizona.
- 100% OF OUR PRODUCTS are made in the USA.
We stand behind our products, service and comittment to offer Quality Products without compromise.
Services that make a difference
At Weathered Finishes we strive to offer our Customers and Trade Partners an industry leading value proposition that enables the best possible pricing and services to support your business:
Our Team responds to most requests within 1 business day, and will email a PDF Estimate for your items.
All Quotes are good for 30 days
We also offer:
- Warehousing – Keep it safe & sound in our warehouse.
- Flexible Payment Terms.
- Supply Chain - Just In Time shipments directly to your jobsite.
- Warranty Support.
- Design Tools and Support.